Shipping policy
Last updated May 2026.
This policy explains how, when, and where we ship from BootsVault. For returns and exchanges, see our Return & Refund Policy.
(01) Dispatch
Orders placed before 12PM AEST on a business day are dispatched the same day. Orders placed after that, or on a weekend or public holiday, go out the next business day.
We ship from Adelaide, South Australia via Australia Post. Every order is fully tracked, and tracking is sent to your email address on dispatch.
(02) Delivery times
These estimates are from the day of dispatch, not the day you order. Times are AusPost estimates and aren't guaranteed — most parcels arrive within these windows, but courier networks occasionally have delays we can't control.
Australia — 2 to 4 business days
New Zealand — 3 to 5 business days
UK and Europe — 4 to 7 business days
USA and Canada — 5 to 8 business days
Rest of world — 7 to 14 business days
If you need a pair faster for a specific match, message us before you order — we can usually arrange next-day courier delivery for an additional fee.
(03) Shipping costs
Within Australia:
Standard shipping — $10
Express shipping — $15
International:
Rates are calculated at checkout based on destination and parcel weight. We don't mark up shipping — you pay what the courier charges us.
(04) Customs duties and import taxes (international orders)
International orders may incur customs duties, import taxes, GST/VAT, and brokerage fees on arrival in your country. These are charged by your country's customs authority, not by us.
These charges are the buyer's responsibility. We don't pre-pay them, and we can't predict what your country will charge. If you're unsure, check your local customs website before ordering — particularly for orders heading to the UK, EU, and Canada, where thresholds and rates vary.
We don't undervalue parcels or mark them as gifts. All international parcels are declared at their actual sale value.
If a parcel is refused at customs or abandoned because duties weren't paid, the order is treated as a return — see our Return & Refund Policy for what we can do in that case.
(05) Tracking
Tracking numbers are emailed automatically when your parcel is collected by AusPost. You can check status at auspost.com.au for Australian orders, or via the international carrier handover link for overseas parcels.
If tracking hasn't updated in more than 5 business days, message us — we'll chase it with AusPost on your behalf.
(06) Lost or damaged parcels
Every order is tracked and insured.
If something goes wrong — lost in transit, package crushed, marked delivered but didn't arrive — message us within 7 days of the expected delivery date. We'll lodge a claim with the courier and resolve the outcome for you.
For "marked delivered but not received" cases, please first:
- Check with neighbours, building reception, and household members
- Wait 48 hours (parcels are occasionally marked delivered a day early)
- Take a photo of the delivery location if there's no parcel there
Then come back to us with the details and we'll start the investigation.
(07) Wrong or incomplete addresses
Please double-check your shipping address at checkout. We ship to the address exactly as entered.
If you spot a mistake, email us as soon as possible — ideally within 30 minutes of ordering — and we'll update it before dispatch where we can. Once a parcel is with the courier, the address is locked in their system and we can't change it.
If a parcel is returned to us because of a wrong address, we can reship to a corrected address at the buyer's expense. Misdelivered parcels caused by buyer-entered address errors aren't covered by our insurance.
(08) Failed delivery and unclaimed parcels
If a parcel can't be delivered (no one home, signature required, etc.), AusPost or the local carrier will usually leave a collection card or attempt redelivery. It's the buyer's responsibility to follow the carrier's instructions to arrange pickup or redelivery.
Parcels that go unclaimed at the carrier's depot will eventually be returned to us. In that case, we can either reship to a corrected address (buyer pays return shipping plus new postage) or refund the order minus the original shipping cost and any return-to-sender fees charged to us.
(09) When risk transfers
Risk of loss and damage transfers from us to you on delivery to the address you provided.
This means:
Up until delivery — if the parcel goes missing or is damaged in transit, that's on us to resolve through the courier
After delivery — including parcels left in a safe-drop location or with reception — the pair is your responsibility
We can't replace a pair that was stolen from a doorstep after a successful delivery scan.
(10) Contact
For any shipping question, email contact@bootsvault.com. We reply within 24 hours, Monday to Friday.